Research Paper
Year: 2022 | Month: July | Volume: 9 | Issue: 7 | Pages: 550-557
DOI: https://doi.org/10.52403/ijrr.20220759
Analysis of the Implementation of Enterprise Resources Plan (ERP) on Company Performance (Case Study of PT Sapta Sentosa Jaya Abadi)
Badia Hardiknas Sitanggang1, Isfenti Sadalia2, Iskandarmuda2
1,2Master of Management Study Program on Postgraduate School of University of Sumatera Utara
Corresponding Author: Badia Hardiknas Sitanggang
ABSTRACT
PT Sapta Sentosa Jaya Abadi is a plantation company located in four different provinces. The company operates the oil palm business (cultivation and processing factory). The company was founded in 2002. Previously the company relied on manual operation in every of their administration, realizing the importance of building an information system based on Enterprise Resources Plan (ERP), the company collaborated with third parties s developed ERP which they called Go Palms. Indeed, Go Palm makes work easier and ultimately improves the company's performance, but performance data from 2016 to 2020, actually shows a downward trend. Lack of socialisation, makes employees as users find it difficult both in adapting and using information systems in their work to find out how the role of information systems drives performance, the authors researched the role of ERP on company performance through Quality of Information Systems. The research method used is quantitative with the Regression Analysis Approach as a data processing method. The research was conducted on all 10ERP users. The results show that: 1) there is a simultaneous influence of Go Palm's Information System Quality on the Company's Performance; 2) There is a partial effect of Product Operation on Company Performance; 3) there is no partial effect of Product Revision on Company Performance, and; 4) There is a partial effect of Product Transition on Company Performance at PT. Sapta Sentosa Jaya Abadi. The suggestion in this study is that management needs to carry out socialization and training related to the use of the ERP system, so the employees know why they need to do work using an ERP information system and also the benefits they can get.
Keywords: Enterprise Resources Plan (ERP), Performance Appraisal Management, Quality of Information System.
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