Research Paper
Year: 2021 | Month: March | Volume: 8 | Issue: 3 | Pages: 715-730
The Effect of Emotional Intelligence and Spiritual Intelligence on Job Satisfaction with Social Interaction is a Moderate Variable in PT Bank Tabungan Negara Medan Branch
Rianitauli Tampubolon1, Prihatin Lumbanraja2, Amlys Syahputra Silalahi3
1Postgraduate Students, Department of Management, Faculty of Economics & Business, Universitas Sumatera Utara, Medan, Indonesia
2,3Postgraduate Lecturers, Department of Management, Faculty of Economics & Business, Universitas Sumatera Utara, Medan, Indonesia
Corresponding Author: Rianitauli Tampubolon
ABSTRACT
The company is a container for employees to develop their intelligence after their place of formal education. Every bank strives to provide the best services and services. Therefore, human resources in banks must be reliable working partners and have high productivity in work. Human resources are also expected to be able to provide the best results in creating quality services. In the world of banking, employees' emotional and spiritual intelligence is the basis for employees to deal with banking customers. It is also supported by his social capability so that the employee's ultimate goal is to maintain or increase job satisfaction. The purpose of this study is to determine and analyze the influence of emotional intelligence and spiritual intelligence on job satisfaction at PT Bank Tabungan Negara Medan Branch dan to know and explore the effect of social interaction in strengthening the influence of emotional intelligence and spiritual intelligence on job satisfaction at PT Bank Tabungan Negara Medan Branch. The sampling method was performed with proportional justified sampling, from 210 population obtained 138 respondents using Slovin formula with a significance level of 5%. Data analysis technique using Moderated Regression Analyze technique with SPSS statistical. The results of the analysis of emotional intelligence have a positive and significant effect on job satisfaction at PT Bank Tabungan Negara Tbk, Medan Branch Office. Spiritual intelligence has a positive and significant impact on job satisfaction at PT Bank Tabungan Negara Tbk, Medan Branch Office. Social interaction does not moderate the emotional intelligence influence on job satisfaction in PT Bank Tabungan Negara Tbk, Medan Branch Office. Social interaction moderates spiritual intelligence's effect on job satisfaction in PT Bank Tabungan Negara Tbk, Medan Branch Office.
Keywords: Emotional Intelligence, Spiritual Intelligence, Job Satisfaction, Social Interaction.
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