Research Paper
Year: 2021 | Month: January | Volume: 8 | Issue: 1 | Pages: 673-692
The Effect of Leadership, Emotional Intelligence and Social Support on Employee Performance through Job Satisfaction at PT Bank XYZ Regional Credit Card Medan
Siska Novia Br Sembiring1, Prihatin Lumbanraja2, Elisabet Siahaan3
1 Postgraduate Students Department of Management,
Faculty of Economics and Business at University of Sumatera Utara, Indonesia.
2,3Postgraduate Lecturer Department of Management,
Faculty of Economics and Business at University of Sumatera Utara, Indonesia.
Corresponding Author: Siska Novia Br Sembiring
ABSTRACT
One of the challenges received by companies in improving employee performance is differences in individual attitudes and behavior at work. This difference is the reason why employees show different levels of performance from one employee to another. In order to improve employee performance, a leader who is able to apply proper leadership is needed, the ability of employees to control emotions, and the support that employees get at work. This study aims to determine whether leadership, emotional intelligence and social support have a significant effect on employee performance through job satisfaction at PT Bank XYZ Regional Credit Card Medan. Data collection in this study was carried out through a survey approach with quantitative descriptive research type. The population is all employees at PT Bank XYZ Regional Credit Card Medan, 57 people. The sample used is a saturated sample where all the population is sampled. The method in analyzing the data used is descriptive statistical analysis and inferential statistical analysis using path analysis. The results showed that partially leadership and social support have a positive and significant effect on job satisfaction, emotional intelligence has no significant effect on job satisfaction and employee performance. Partially, leadership, social support have a positive and significant effect on employee performance, job satisfaction has a positive and significant effect on employee performance, leadership has a significant effect on employee performance through job satisfaction, emotional intelligence has no significant effect on employee performance through job satisfaction, support social has a significant effect on employee performance through job satisfaction. The most dominant factor affecting job satisfaction is leadership. The most dominant factor affecting employee performance is job satisfaction. Based on the sobel test, there is a positive and significant influence of leadership, emotional intelligence and social support variables on employee performance through job satisfaction.
Keywords: Leadership, Emotional Intelligence, Social Support, Employee Performance, Job Satisfaction.
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