Research Paper
Year: 2021 | Month: January | Volume: 8 | Issue: 1 | Pages: 624-636
The Analysis of Group Dynamics and Leadership Styles on the Employee’s Performance through Social Interaction as the Intervening Variable of Coffee Shops in Medan
Syukron Arjuna1, Yeni Absah2, Beby Karina Fawzeea S2
1,2Master of Management Program-Postgraduate School of University of Sumatera Utara
Corresponding Author: Syukron Arjuna
ABSTRACT
Human resource is the important factor that needs to be provided in an organization like governmental institution, companies, or businesses which rise a certain reply. The development of business will be realized if it is supported by good human resources. The development of human resources is very significant for the success and sustainability of the company; thus the company should always treat its employee well in all aspects. Coffee shop or Café is now growing in Medan. In a Café, people often do more than just drinking a cup of coffee, they also find café as the cozy place to hang out with friends. This research was done in the city of Medan, North Sumatera, with population is taken from some coffee shops’ employees. Coffee shops or cafés in this research are the authorized ones. Thus, total respondents are 120 employees while the research analysis was done by using SPSS. The result shows that (1) Group dynamics positively and significantly affect on the social interaction in coffee shops in Medan. (2) Leadership style positively affect, but not significant, on the social interaction. (3) Social interaction positively affect, but not significant, on the employee performance. (4) Group dynamics positively and significant affect on the employee performance. (5) Leadership style positively and significantly affect on the employee’s performance. (6) Group dynamics affect nothing on the employee performance through social interactions among the coffee shops’ employees in Medan. (7) Leadership style affects on the employee performance through social interaction of the employees in the Coffee Shop of Medan.
Keywords: Group dynamics, leadership style, social interaction, employee’s performance.
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