Research Paper
Year: 2020 | Month: August | Volume: 7 | Issue: 8 | Pages: 439-450
Critical Success Factor for Implementation Enterprise Resource Planning (ERP) in Mining Company PT XYZ from User Perspective
Yona Yunisefin Esdaria Lubis
Information Systems Management Department, Master of Information Systems Management,
Bina Nusantara University, Indonesia
ABSTRACT
The mining company PT XYZ has been using ERP from 2012 until now. However, the use of ERP is still not optimal: many ERP modules are standalone and not integrated with other modules; existing data in ERP is not actual data yet; and still use other systems that have the same features as ERP. This study aims to evaluate the critical success factor (CSF) for the implementation of PT XYZ's ERP system from the user's perspective and rank the priority of these factors. Analytical hierarchy process (AHP) was used as a method for this study by classifying several criteria and sub-criteria. The results of the classification obtained three criteria, namely organizational factors with the sub criteria of top management support, communication, performance measurement and training education. Environmental factors with sub-criteria for vendor partnership and use of consultants. Technological factors with sub criteria for software testing and information technology infrastructure. Then, pairwise comparisons were made to assess the criteria and sub criteria. Next, determine the priority for each criterion and sub criteria. And finally measure the consistency. The results of this study indicate that organizational factors have top priority that must be considered in order to maximize ERP success. The second priority is technological factors and the third priority is environmental factors that can support the success of ERP.
Keywords: Organizational Factors, Environmental Factors, Technological Factors
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