Research Paper
Year: 2020 | Month: June | Volume: 7 | Issue: 6 | Pages: 383-397
Influence of Application of e-Click-Based Information System and Role Obscurity on Work Satisfaction and Its Impact on Employee Performance Treasury Group PT. Bank XYZ
Mohammad Febriansyah Melayoe1, Muhammad Zarlis2, Beby Karina Fawzeea Sembiring3
1Postgraduate Students Department of Management, Faculty of Economics and Business at University of Sumatera Utara, Indonesia
2,3Postgraduate Lecturer Department of Management, Faculty of Economics and Business at University of Sumatera Utara, Indonesia
Corresponding Author: Mohammad Febriansyah Melayoe
ABSTRACT
Treasury Group plays a vital role in pursuing the ultimate goals of Bank XYZ programs and it has a great number of branch offices all around Indonesia, including in Medan. However, since 2014 it has been recorded that there is a decline in employee performance due to the lack of employee satisfaction at the workplace. The decreased work performance is marked by the falloff in transaction volume and fee-based income. Role obscurity is argued to be one of the main reasons for the poor work performance. In order to improve the level of work performance, Bank XYZ has shifted from conventional information system (paper-based) to e-click based system information. This has driven the researcher to conduct a research study aiming to investigate and analyze the influence of e-click based management system and the role obscurity on work performance and how it affects work satisfaction. 174 out of 232 employees of Treasury Group PT Bank XYZ. were chosen as participants using the random sampling technique. Data were collected using questionnaires and through observation and then were analyzed using path analysis and the sobel test. The results of the research revealed that: 1) the application of e-click based information system positively and significantly influences employee performance with employee satisfaction intervening, and 2) role obscurity negatively and significantly influences employee performance with employee satisfaction intervening.
Keywords: Management Information Systems, Role Obscurity, Employee Satisfaction, Work Performance, Fee-Based Income
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