Research Paper
Year: 2020 | Month: January | Volume: 7 | Issue: 1 | Pages: 331-338
Analysis of Return on Training Investment (ROTI) Calculation in Pilot Project Learning Program PT PLN (Persero)
Ryan Busra Kowara, Harmein Nasution, Yeni Absah
Master of Management Universitas Sumatera Utara, Indonesia
Corresponding Author: Ryan Busra Kowara
ABSTRACT
This study aims to calculate the value of the cost of return (investment) training/ Return on Training Investment (ROTI) from the strategic initiative learning program held by PT PLN (Persero) Education and Training Implementing Unit Tuntungan over the performance of increasing electricity sales at PT PLN (Persero) Lubuk Pakam Customer Service Implementation Unit 2018. The learning object of the research is the Pilot Project learning program on the performance of PLN Customer Service Implementation Unit Lubuk Pakam sales increase 2018. This study also aims to review and compare ROTI calculations has been carried out by PLN Education and Training Implementing Unit Tuntungan before (existing) with ROTI calculations that will be carried out by researchers using the Jack J. Phillips method approach to get a more reasonable / realistic ROTI value. This study involved people involved in the performance of increasing sales for whose role was to provide estimates in the calculation of ROTI consisting of Learning Participants, Direct Participants Learning Participants, Management related to sales performance improvement and Expert in sales increase performance. This study discusses more about how to obtain the value of isolation based on the estimation method listed in Jack J. Phillips's theory and also reviews the Learning Benefit value obtained from the Pilot Project learning program to increase sales performance of Customer Service Implementation Unit Lubuk Pakam in 2018. The results of this calculation will then be proposed to related management at PT PLN (Persero) to get a more reasonable value in the calculation of ROTI especially learning about the performance of increasing sales going forward.
Keywords: Return on Training Investment, Jack J. Phillips, Learning Investment
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