Research Paper
Year: 2020 | Month: November | Volume: 7 | Issue: 11 | Pages: 280-289
Analyzed the Quality of Services Unit Outpatients BPJS Insurance in the Hospital of Kolonel Abunjani Bangko
Sri Lestari Ramadhani Nasution1, Ermi Girsang2, Ali Napiah Nasution3, Heris Dwityo Pelawinta4
1,2,3Postgraduate Lecturer Department Magister of Public Health, Faculty of Medicines at University Prima Indonesia
4Postgraduate Students Department Magister of Public Health, Faculty of Medicines at University Prima Indonesia
Corresponding Author: Sri Lestari Ramadhani Nasution
ABSTRACT
The results of the research concluded that the dimensions of service quality influence on patient satisfaction, the variable of technical competence, access to services, effectiveness, human relations, efficiency, continuity of service, security and amenities affect patient satisfaction and the variable of technical competence have a dominant influence on patient satisfaction. So from this research it is known that in the meet the satisfaction of the patient is influenced by technical competence, access to services, effectiveness, human relations, efficiency, continuity of service, security and convenience to improve the quality of services so as to increase the satisfaction of patients who obtain health services.
Keywords: Service Quality, Patient Satisfaction Reliability, Bangko.
[PDF Full Text]