Research Paper
Year: 2020 | Month: October | Volume: 7 | Issue: 10 | Pages: 130-139
Analysis of the Effect of Emotional Intelligence and Social Intelligence on Employee Performance with Organizational Commitment as Intervening Variable (Case Study on the Supervision and Service Office of Customs and ExcisesMadya Type Pabean Belawan)
Dewi Titianti Pohan1, Rahim Matondang2, YeniAbsah2
1Master of Management Study Program, Postgraduate School of University of Sumatera Utara.
2Master of Management Study Program, Postgraduate School of University of Sumatera Utara.
Corresponding Author: Dewi Titianti Pohan
ABSTRACT
This research was conducted at the Supervision and Service Office of the Customs and Excises Madya Type of Pabean Belawan. This study aims to analyze how the Effect of Emotional Intelligence and Social Intelligence on Employee Performance with Organizational Commitment as Intervening Variables at the Supervision and Service Office of the Customs and Excises Madya Type of Pabean Belawan. This research is a quantitative type of research, research that uses causality as well as inferential. The numbers of samples in this study were 108 respondents. In accordance with the hypothesis that has been formulated, then in this study inferential statistical data analysis was assessed using SmartPLS (Partial Least Square) software. Based on testing that has been done, the test of the significance of direct influence shows that the independent variables (emotional intelligence and social intelligence) have a positive and significant effect on the improvement variables (performance) and intervening variables (organizational commitment), and positive and significant intervening variables (organizational commitment) on variables success (performance). Emotional intelligence and social intelligence can influence organizational commitment by 32.1%, and emotional intelligence, social intelligence, and organizational commitment can affect performance by 68.6%.
Keywords: Emotional Intelligence, Social Intelligence, Organizational Commitment, Performance.
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