Research Paper
Year: 2019 | Month: September | Volume: 6 | Issue: 9 | Pages: 66-74
Impact of Human Resources Shared Services Center on Employee Retention - Evidence from Select Retail Organizations in India
Nitin Barekere Ramachandra
Department of Management Studies, Livingstone International University of Tourism Excellence and Business Management, ZambiaABSTRACT
Organizations have discovered and research studies have shown that retaining employees is less expensive than attempting to attract new ones. Companies realize that in order to develop long-term relationship with employees and business growth, they must focus on the service of employee satisfaction and motivation. One of the ways of achieving this is through effective implementation of Human Resources Shared Services Center (hereafter referred as HRSSC) as it can have significant impact on employee satisfaction level leading to increase in the talent retention rate. HRSSC is a technique that helps organization to retain employees by providing superior services. HRSSC achieves its objectives by using proven methodologies and ebusiness technologies in increasing employee satisfaction levels and retaining staff and in building long lasting relationship - key to financial success. Therefore, the purposes of this study is to find whether HRSSC in select case companies leads to Talent Retention or not, explore the impact of HRSSC on satisfaction levels and talent retention.
Key words: Employees, Loyalty, Management, Retail, Retention, Quality, Service etc.
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