Research Paper
Year: 2019 | Month: November | Volume: 6 | Issue: 11 | Pages: 313-318
Analysis on the Influence of Property Management on Residents’ Satisfaction at the Komplek Perumahan Bumi Asri, Medan Helvetia Subdistrict
Muhammad Ryan Syahputra, Hilma Tamiami Fachrudin, Elisabet Siahaan
Universitas Sumatera Utara, Indonesia
Corresponding Author: Muhammad Ryan Syahputra
ABSTRACT
Today, property management is very important due to many competitors in property sector and the stagnation of property business in Indonesia. Its main task is to dig up its potency by doing innovation in order that the management of property can survive. The research used field research with quantitative correlation approach. Its objective was to analyze the influence of property management on residents’ satisfaction at The Komplek Perumahan Bumi Asri, Medan Helvetia Subdistrict. It was estimated that there were four variables which had dominant influence – management, infrastructure, facility, and accessibility. The samples were 89 residents, taken by using simple random sampling technique and distributing questionnaires and analyzed by using multiple linear regression analysis. The conclusion was that, simultaneously, α=0.5. The result of the research showed that management had positive but insignificant influence on residents’ satisfaction, infrastructure had positive but insignificant influence on residents’ satisfaction, facility had negative but significant influence on residents’ satisfaction, and accessibility had positive and significant influence on residents’ satisfaction at The Komplek Perumahan Bumi Asri, Medan Helvetia Subdistrict.
Key words: Property Management, Residents’ Satisfaction, Management, Infrastructure, Facility, Accessibility
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