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Year: 2026 | Month: October | Volume: 13 | Issue: 10 | Pages: 347-355

DOI: https://doi.org/10.52403/ijrr.20261031

Analysis of Business Actors’ Satisfaction with Facilities at Batulicin Coastal Fishing Port

Sri Wahyuni¹, Erma Agusliani¹, Emmy Lilimantik¹

¹Master’s Program in Fisheries Science, Graduate Program, Lambung Mangkurat University, Banjarbaru, South Kalimantan, Indonesia

Corresponding Author: Sri Wahyuni

ABSTRACT

Fishing port facilities are essential to the continuity, safety, and efficiency of fisheries-related business activities. This study aimed to assess facility conditions and analyze business actors’ satisfaction with the facilities at Batulicin Coastal Fishing Port, South Kalimantan. The study was conducted from March to September 2026 using a descriptive quantitative approach supported by field observations and interviews. Data were collected through observation, documentation, interviews, and questionnaires administered to 75 business actors recruited through accidental sampling: 45 fishers or transport-vessel operators, 10 agents, seven fish buyers (pembajai), and 13 retailers. Facility conditions were classified as good, slightly damaged, or underutilized. Satisfaction was assessed on a five-point Likert scale and analyzed using the Customer Satisfaction Index (CSI) and Importance–Performance Analysis (IPA). All basic and supporting facilities were in good condition. Most functional facilities were also in good condition, although the fuel supply facility was underutilized and sections of the perimeter fence had minor damage. CSI values were 82.38% for basic facilities (very satisfied), 80.31% for functional facilities (satisfied), and 85.61% for supporting facilities (very satisfied). IPA identified no basic or supporting facility in Quadrant I; the fish auction facility (TPI) was the only functional attribute in Quadrant I, reflecting high importance but comparatively lower performance. Overall satisfaction was high, yet specific operational deficiencies remained. Management should therefore prioritize the layout and service flow of the TPI, improve the consistency of fuel provision, and maintain facilities regularly.

Keywords: Customer Satisfaction Index; Importance–Performance Analysis; fishing port; port facilities; business actors.

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