Year: 2023 | Month: December | Volume: 10 | Issue: 12 | Pages: 229-241
DOI: https://doi.org/10.52403/ijrr.20231227
Trends of Information Systems in Tourism: A Review of Literature
Nehad Laila Sanju
Assistant Professor, Department of Management Information Systems, University of Dhaka, Bangladesh
ABSTRACT
Travel and tourism is the world's largest and fastest-growing industry that benefits the environment, society, and economy by supporting businesses and improving supply chain efficiency. Reliable information is crucial for informed decision-making and positive experiences in this sector. Information technology has had a significant impact on the industry, leading to changes in organisational operations. Tourism companies use digital tools to promote sustainable tourism and achieve development goals. To stay competitive, businesses must embrace technology and adapt to new trends. Though there has been voluminous but fragmented research to cover the various aspects of the tourism information system by several researchers over the years, a big picture is still missing due to the dynamic changes in the technological aspects that reveal varied developments in the tourism industry. Hence, this paper reviews recent IT developments in tourism and hospitality, analysing research articles from the past decade. It aims to contribute to existing knowledge, provide insights into practical implementations, and suggest areas for further research in information systems in tourism.
Keywords: Information system, Information Technology, ICT, Travel, Tourism and Hospitality
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